FAQs

Please bring a valid photo ID that matches the name on your order. If someone else or a third-party is picking up your order, please notify our ReStore team beforehand:

Email: ReStoreOnline@ahfh.org

Phone: (512) 472-8788.

You’ll pick up your purchase at the ReStore location you selected during checkout.

📍Ben White ReStore - South Austin: 500 W. Ben White Blvd, Austin, TX 78704

Ben White ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍 Lake Creek ReStore - Northwest Austin: 13804 N. US-183, Austin TX 78750

Lake Creek ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍San Marcos ReStore: 2521 I-35, San Marcos, TX 78666

San Marcos ReStore hours: Monday - Saturday 9am - 7pm, Sunday 11am - 6pm

You’ll pick up your purchase at the ReStore location you selected during checkout.

📍Ben White ReStore - South Austin: 500 W. Ben White Blvd, Austin, TX 78704

Ben White ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍 Lake Creek ReStore - Northwest Austin: 13804 N. US-183, Austin TX 78750

Lake Creek ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍San Marcos ReStore: 2521 I-35, San Marcos, TX 78666

San Marcos ReStore hours: Monday - Saturday 9am - 7pm, Sunday 11am - 6pm

Your purchase will be held at the store for 48 hours. If it hasn’t been picked up within that timeframe, it will be refunded and returned to our inventory for other shoppers.

Yes! Our ReStore team will be available to help you load your purchase when you arrive for pickup.

ReStore offers a Seven-Day Guarantee on donated Electrical/Mechanical Items

Return Policy Rules:

All donated electrical/mechanical item returns must be accompanied by the original receipt.

The seven-day limit starts the day of purchase.

All returns must be approved by the store manager on duty.

Items must be returned in the same condition as when purchased.

Customer is responsible for bringing items back to the ReStore to finalize the return.

Returns will be issued in the form of item exchange or store credit.

A customer account (including: first/last name, address, city, state, zip, email, and phone number) must be created for all returns.

The ReStore reserves the right to limit or refuse any return.

We do not offer delivery or shipping at this time. All purchases must be picked up in person at the ReStore location selected during checkout.

No, we’re not able to transfer purchases between ReStore locations. Please pick up your item at the store you selected during checkout.

All of our online items can be viewed in-store—at any location that has the item in stock. We have three ReStore locations, so feel free to call the store directly to check if a specific item is available to view.

We accept all major credit cards, Apple Pay, Google Pay, Venmo, PayPal, and ReStore gift cards.

Soon! We're working on our Loyalty Program and hope it have it ready in 2026.

Yes, you can use your ReStore gift card for online purchases. You’ll be prompted to enter your gift card information at checkout.

While shopping, you'll see options for store locations where the product is in stock.

You’ll pick up your purchase at the ReStore location you selected during checkout.

📍Ben White ReStore - South Austin: 500 W. Ben White Blvd, Austin, TX 78704

Ben White ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍 Lake Creek ReStore - Northwest Austin: 13804 N. US-183, Austin TX 78750

Lake Creek ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍San Marcos ReStore: 2521 I-35, San Marcos, TX 78666

San Marcos ReStore hours: Monday - Saturday 9am - 7pm, Sunday 11am - 6pm

No, you cannot pick up any online purchase at the Ben White ReStore. You’ll need to pick up your purchase at the store location you selected during checkout.

📍Ben White ReStore - South Austin: 500 W. Ben White Blvd, Austin, TX 78704

Ben White ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍 Lake Creek ReStore - Northwest Austin: 13804 N. US-183, Austin TX 78750

Lake Creek ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍San Marcos ReStore: 2521 I-35, San Marcos, TX 78666

San Marcos ReStore hours: Monday - Saturday 9am - 7pm, Sunday 11am - 6pm

Yes, you are able to purchase multiple items from different pickup locations if that is convenient for you. While shopping, you'll see options for store locations where the product is in stock.

Yes, if an item is in stock at a location on the website, you can come into the store and purchase it at the cash register. Please note that if it’s a low-stock item, it might sell before you arrive.

📍Ben White ReStore - South Austin: 500 W. Ben White Blvd, Austin, TX 78704

Ben White ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍 Lake Creek ReStore - Northwest Austin: 13804 N. US-183, Austin TX 78750

Lake Creek ReStore hours: Monday - Saturday 9am - 8pm, Sunday 11am - 6pm

📍San Marcos ReStore: 2521 I-35, San Marcos, TX 78666

San Marcos ReStore hours: Monday - Saturday 9am - 7pm, Sunday 11am - 6pm

ShopAustinReStore.com supports Austin Habitat for Humanity’s mission by helping fund affordable housing initiatives. Proceeds from your purchases go directly toward supporting the construction and repair of homes for families in need in our community. Your shopping makes a meaningful impact!